Cancellation Policy
Cancellation Policy
Beta policy version · Effective June 2026
Overview
This policy describes how ARTUZ handles trip cancellation requests during beta. Cancellation outcomes may depend on the specific package, agency terms, how far in advance the request is made, payment status, and any supplier constraints on the booked trip.
Agency and supplier terms may apply
Packages are published and fulfilled by ARTUZ agency partners. Some packages carry their own cancellation windows, rescheduling rules, or supplier constraints shown before booking confirmation. Agency confirmation may be required before a cancellation is finalized.
How ARTUZ helps
ARTUZ support coordinates cancellation requests between travelers and agencies, checks booking and payment status, and helps confirm what a cancellation means for any related refund. ARTUZ does not guarantee instant cancellation or instant refund — during beta, every request is reviewed manually.
How to request a cancellation
Email support@artuz.app with your booking code, the date you booked, your travel dates, and the reason for the request. Do not attempt to cancel or renegotiate a booking through channels outside ARTUZ — only official ARTUZ support and in-platform tools handle cancellation requests.
Related refund handling
A cancellation and a refund are reviewed together but are not always the same outcome. See the Refund Policy for how refund eligibility and timing are evaluated once a cancellation is confirmed.
Contact
Cancellation requests may be sent to ARTUZ support at support@artuz.app.