Refund Policy
Refund Policy
Effective May 2026 · Under final legal review before public launch
Overview
This draft refund policy describes the intended framework for ARTUZ refund and cancellation handling. Final policy terms will be reviewed before public launch.
Booking-specific terms
Refund eligibility may depend on the specific trip, agency policy, cancellation timing, payment status, supplier constraints, and any rules shown before booking confirmation.
Cancellation inquiries
Travelers should use official ARTUZ support channels for refund or cancellation inquiries. ARTUZ will not treat informal off-platform payment or cancellation instructions as official platform records.
Agency coordination
ARTUZ may coordinate with partner agencies to validate booking status, trip costs, cancellation windows, and refundable amounts before a refund decision is completed.
Contact
Refund questions may be sent to support@artuz.app.